Sankra Casino Privacy Policy

At Sankra Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit sankra.com or use our services. By completing the Sankra register process and using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before you proceed with your Sankra login or make use of any of our features.

1. Who We Are

We operate Sankra Casino as a licensed online gambling platform. Our services are provided under a Curaçao Gaming Licence, and we are committed to full compliance with applicable data protection legislation. We serve players in selected European countries and offer our platform in English and German. If you have any questions regarding this policy, you may contact us directly at support@sankra.com.

2. Information We Collect

When you register an account, make a deposit, claim a Sankra bonus, or interact with our platform in any way, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Government-issued identification documents for verification purposes

2.2 Financial Data

• Payment method details, including card numbers (partially masked), bank account information, and cryptocurrency wallet addresses
• Transaction history, including deposits, withdrawals, and bonus activity such as Sankra free spins and welcome bonus usage
• Information related to our minimum deposit and withdrawal thresholds of €10

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Data collected through the Sankra mobile app, Sankra Android app, and Sankra iOS app
• Gameplay activity, session duration, and wagering patterns
• Cookies and tracking technologies (see Section 6)

3. How We Use Your Data

We use the information we collect for the following purposes:

• To verify your identity and process your Sankra sign in and account registration
• To process payments and manage your account balance
• To provide access to our full game library, including 7,887+ games, live casino titles, sports betting, and exclusive content
• To administer bonuses, including the Sankra welcome bonus of 100% up to €1,000 + 200 Free Spins, reload offers, cashback promotions, and tournament participation
• To operate our VIP loyalty programme and manage tier progression, personalised offers, and dedicated account management
• To send you promotional communications, where you have consented to receive them
• To comply with our legal obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To protect the integrity of our platform and prevent fraud, abuse, and problem gambling
• To improve the Sankra online casino experience across all platforms, including desktop and mobile

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil our obligations when you create an account and use our services
• Legal obligation — to comply with regulatory requirements under our Curaçao Gaming Licence
• Legitimate interests — to protect our platform, detect fraud, and improve user experience
• Consent — where you have explicitly opted in to receive marketing communications or allow certain cookies

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

• Payment providers — including Visa, Mastercard, Skrill, Paysafecard, and cryptocurrency processors, to facilitate transactions
• Game and software providers — such as Evolution Gaming, Pragmatic Play, NetEnt, and others who supply our gaming content
• Regulatory and law enforcement bodies — where we are legally required to do so
• KYC and fraud prevention services — to verify your identity before processing withdrawals
• Technical service providers — including hosting, analytics, and customer support tools that help us operate Sankra Casino

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies across sankra.com to improve your browsing experience, remember your preferences, and monitor platform performance. Cookies we use include:

• Essential cookies — required for the basic functionality of our site, including session management and Sankra login authentication
• Analytical cookies — to understand how players interact with our platform and identify areas for improvement
• Marketing cookies — where consented, to deliver relevant promotions and track the effectiveness of campaigns, including any active Sankra promo code offers

You may manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active or as required by law. Following account closure, we may retain certain records for a minimum period as mandated by our licensing authority and financial regulations. Once the retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@sankra.com. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL encryption, secure payment processing, and regular security assessments across all versions of our platform — including the Sankra app available for both iOS and Android devices.

10. Responsible Gambling and Data Use

We may use your gameplay and transaction data to identify signs of problem gambling. This includes monitoring betting patterns, session frequency, and engagement with features such as challenges, tournaments, and progressive jackpots. Where we identify a concern, we may reach out to offer support tools or apply account restrictions in accordance with our responsible gambling obligations.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a notice on our website. Your continued use of Sankra Casino following such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data at Sankra Casino, please do not hesitate to get in touch. Our customer support team is available 24/7 via live chat on sankra.com, or you can reach us by email at support@sankra.com. We are committed to resolving any privacy-related queries promptly and transparently.