Sankra Casino Cookies Policy

At Sankra Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website, sankra.com. This Cookies Policy explains what cookies are, how we use them, why we use them, and what choices you have regarding their use. By continuing to use our platform — whether through desktop, mobile browser, or the Sankra mobile app — you consent to the use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used by online services to make websites function efficiently, improve user experience, and provide information to website owners. At SankreCasino, we use cookies in a similar way to help us understand how you interact with our platform and to ensure we deliver the best possible service to you.

Cookies can be "session cookies" — which are deleted when you close your browser — or "persistent cookies," which remain on your device for a set period or until you delete them manually. We use both types across our platform.

Why We Use Cookies

We use cookies for a number of important reasons. Our platform at Sankra Casino relies on certain cookies to function correctly, while others help us improve our services and personalise your experience. Specifically, we use cookies to:

• Ensure the secure and proper functioning of our website and the Sankra app
• Remember your login preferences so you can access your Sankra sign in quickly and easily
• Keep your session active while you play games or navigate between sections
• Track your preferences for language, currency (including Euro and crypto options), and display settings
• Analyse how visitors use our site so we can improve navigation and content
• Measure the effectiveness of our promotions, including the Sankra welcome bonus and free spins offers
• Prevent fraudulent activity and protect the integrity of our services
• Enable customer support features, including our 24/7 live chat

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to operate. Without them, services such as Sankra login, account registration, deposits, withdrawals, and game access would not function. We do not require your consent for these cookies as they are technically necessary, but we want you to be aware that they exist and what they do.

Performance and Analytics Cookies

At SankreCasino, we use performance cookies to collect information about how visitors use our platform. This includes data on which pages are visited most often, how long users spend on different sections, and any error messages encountered. This information is used solely to improve how our website works. These cookies do not collect data that identifies you personally — all information is aggregated and anonymous.

Functionality Cookies

Functionality cookies allow our Sankra online casino platform to remember choices you make — such as your preferred language (English or German), your region, or your display settings — so we can provide a more personalised experience. These cookies may also be used to remember whether you have been shown certain promotional messages so we do not show them to you repeatedly.

Targeting and Marketing Cookies

We may use targeting cookies to deliver advertising that is relevant to you. These cookies track your browsing habits across our site and may be shared with third-party advertising partners to help us show you appropriate offers — such as the Sankra bonus promotions, reload bonuses, or seasonal campaigns. If you would prefer not to receive targeted advertising, you may opt out using the controls described below.

Third-Party Cookies

Some cookies on our platform are set by third parties, including our game providers (such as Pragmatic Play, NetEnt, Evolution Gaming, and others), analytics tools, and payment processors. We do not control these cookies directly, but we take reasonable steps to ensure that our partners comply with applicable data protection standards. For details about how third parties use cookies, we recommend reviewing their respective privacy policies.

Cookies and Your Account

When you complete the Sankra register process and create an account with us, certain cookies become necessary to manage your session securely. These include authentication cookies that verify your identity during each visit and session cookies that maintain your login state while you are using the platform. If you block or delete these cookies, you may not be able to access your account or use key features such as depositing funds, claiming the Sankra welcome bonus, or accessing the Sankra iOS app and Sankra Android app.

How Long Do Cookies Last?

The duration of cookies varies depending on their type and purpose. Session cookies expire as soon as you close your browser. Persistent cookies may remain on your device for varying periods — typically between 30 days and 2 years — depending on their function. We regularly review our cookie practices to ensure that only necessary data is retained for appropriate lengths of time.

Managing Your Cookie Preferences

We respect your right to control how your data is used. At Sankra Casino, we provide you with several ways to manage cookies:

• Cookie consent banner: When you first visit our site, you will be presented with a cookie consent banner allowing you to accept or customise your preferences.
• Browser settings: Most web browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please consult your browser's help documentation for instructions.
• Mobile app settings: If you are using the Sankra app on iOS or Android, you can manage tracking permissions through your device's privacy settings.
• Third-party opt-out tools: For marketing and analytics cookies, you may also use industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or Your Online Choices.

Please note that disabling certain cookies may affect the functionality of our platform. Strictly necessary cookies cannot be disabled without impacting your ability to use our services.

Cookies and Responsible Use of Our Platform

We at SankreCasino also use cookies to support responsible gaming practices. Cookies help us detect patterns of use that may indicate problematic behaviour, apply session limits or reminders that you have set in your account, and ensure that self-exclusion settings are enforced correctly. These uses are in place to support your wellbeing and to comply with our obligations under our Curaçao Gaming Licence.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our use of cookies, applicable law, or our services. When we make significant changes, we will notify you via a banner on our website or through your registered email. We encourage you to review this page periodically to stay informed about how we use cookies. The most current version of this policy will always be available at sankra.com.

Contact Us

If you have any questions about how we use cookies or would like to exercise your rights, please do not hesitate to contact our support team. You can reach us via 24/7 live chat at sankra.com or by email at support@sankra.com. At Sankra Casino, we are always happy to help and will respond to your enquiry as promptly as possible.